I spent the first stretch of my career in learning and development, which mostly involved building training programs, writing curriculum, and trying to get people to finish a course they signed up for in a moment of optimism. These days I'm Zapier's AI Innovation Lead for People.

I spend most of my week building systems that do the copy-paste work my team and I used to do by hand, and showing customers how their HR team can do that, too. That's all to say, at this point, I'm an expert on AI in